Customer Service

So like many of you I like to keep track of how I spend my hard earned money. So nothing drives me crazier than people not giving me good customer service.

Have you ever been somewhere and you speak and say good morning or how are you and they give you that "deer in the head lights look."   You know just staring at you blankly like they are waiting for the "closed caption" to kick in for clearer communication.

I was at Wal-Mart the other day and this young guy was ringing me up and did not speak, did not make eye contact nor did he have any salutation other than tossing my bag towards me.  If I wanted to be completely ignored I would go to the DMV and have it done by professionals.

Are we not in a recession? You would think folks with a job would be a little more celebratory. 

If you have read my blog you know nothing drives me crazier than greeters who do not speak to you when you walk in the store. They put more energy into looking up and around you than just speaking. That is all you do, you can't handle that one job function?

I was at the grocery store and this young lady was scanning my groceries so I decided to help her out and bag my own groceries.  I noticed that she was done scanning and was just watching me bag groceries. I finally stopped and said "Boo, I have been at work all day, I am trying to help you out."  She came to her senses and finally started bagging groceries. 

I was recently at Chic Filet and I don't know if they include Xanax and Ecstasy in their training modules but those folks are polite, enthusiastic and professional.  I love going in there just for the good vibes and nuggets.

My favorite scenario was when I was going through the drive thru at Bojangles and I decided to order an extra biscuit at the window.  Apparently, BoomKeisha was not having it and begin to scold me very loudly about how this messes her up on her register and I really needed to order at the speaker next time. 

I sat there listening to drive thru etiquette tips from this young ebony goddess, with her Burgundy finger waves, pink acrylic nails and animated hand gestures and somewhere between being completely caught off guard and mildly entertained, I came to my senses.

I said "Surely somewhere in your vast training they have covered this particular situation, girl if you don't go get me that extra biscuit."  We both laughed and I was off with my 2 piece and extra biscuit. 

I worked at McDonald's for years in High School. It was not the most glamorous job but I was glad to be working and earning money.  I knew it was not my life's work so I did not feel trapped or ambivalent.

If you do not like dealing with people then don't work in customer service! It's like being a teacher and saying I hate kids. 

There is dignity in all honest work and if you have a job that involves customer service would it really kill you to smile and be polite and if so...fake it!